Terms & conditions.

These terms set out the agreement between you (the "Client") and Contractors Guild ("Contractors Guild," "we," or "us") for the marketing, advertising, design, and related services we provide. By signing a proposal, paying an invoice, or asking us to start work, you accept these terms.

Marketing is a service, not a product, and we want the working relationship to be clear from day one. If anything in here doesn't make sense, ask us before you sign anything. We'd rather answer the question up front.

We work with construction contractors and home-service businesses. If you're not in the trades, we're probably not the right partner, and we'll tell you that rather than take your money and pretend otherwise.

We provide digital marketing and branding services, which may include Meta Ads, Google Ads, search engine optimization (SEO), website design and development, logo design, and related creative and consulting work.

The specific services you're engaged for are set out in your proposal, scope of work, or invoice. Anything not listed there isn't included unless we agree to it in writing.

We're good at what we do, but marketing is not a guarantee. We cannot promise a specific number of leads, calls, booked jobs, rankings, clicks, or revenue, and we don't make claims we can't back up.

Platforms like Google, Meta, and search engines change their rules constantly — and we don't control them. What we do guarantee is that we'll do the work we agreed to, use the budget you set, report honestly on what's happening, and tell you straight when something isn't working.

Marketing only works when both sides hold up their end. You agree to provide the materials, access, and information we need in a reasonable time — things like login credentials, brand assets, service-area details, photos of completed work, and timely feedback.

If we're blocked waiting on inputs from you, timelines shift accordingly. We can't run a campaign to a landing page that doesn't exist, and we can't optimize for conversions if calls go unanswered.

Media spend on platforms like Google and Meta is separate from our service fees. Your ad budget is your money, paid directly to the platform, and we don't mark it up or hold it.

You set the budget. We manage it. If you want to change it, tell us and we'll adjust. We won't spend a dollar more than you've authorized without checking with you first.

Fees are due according to the schedule in your proposal or invoice. Unless we agree otherwise, monthly retainers are billed in advance and are due on receipt.

Late payments may pause work. We don't want to stop your campaigns any more than you do, so if there's an issue, talk to us and we'll work it out. We're a small business too.

We work month-to-month wherever we can, because we'd rather earn your business every month than lock you into a contract you can't leave.

Either side can cancel with written notice — usually 30 days — as set out in your agreement. Project-based work (like a website or logo) is paid for in full once it's underway. We'll always tell you the cancellation terms before you sign.

Once a project is fully paid for, the final, delivered deliverables — your logo, your website, your creative assets — are yours to use in your business.

We keep the right to show the work we did for you in our portfolio and case studies, unless you ask us not to. We don't share your proprietary business information, pricing, or client lists.

Third-party assets — fonts, stock photos, plugins, platform integrations — are licensed under their own terms, which we pass through to you. We don't own those and neither do you outright.

We run campaigns on platforms we don't own — Google, Meta, and others. Their policies, algorithms, ad-review decisions, and pricing are outside our control.

If an ad gets flagged, an account gets suspended, or a platform changes the rules mid-flight, we'll fix what we can and explain what we can't. We're not liable for the platforms' decisions, but we'll always fight for your account and tell you what's going on.

We keep your business information confidential — pricing, strategy, customer details, anything you share with us to do the work. You keep ours confidential too.

This doesn't cover information that's already public or that one of us is legally required to disclose.

Our liability for any claim related to our services is limited to the amount you've paid us for the specific service at issue in the 12 months before the claim — not your total spend, and never lost revenue or indirect damages.

We're a marketing partner, not an insurer of your business outcomes. We take the work seriously and stand behind it, but we can't be responsible for things outside our control.

These terms are governed by the laws of the State of Arizona. Any disputes will be handled where reasonably possible through a conversation first, and if that doesn't resolve it, in the courts located in Phoenix, Arizona.

We may update these terms from time to time. When we do, we'll date the change at the bottom of the page and tell current clients if anything material shifts. The version in effect when you sign is the one that applies to your agreement unless you renew.